Case Studies

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METCOM 911

Woodburn, OR

The  Mindshare System was configured to monitor 46 different channels to support the 29 Public Safety agencies for which we provide service. “Mindshare worked with us to implement a CAD Interfaced auto-paging component built into our Console to support the fire districts’ ability to have auto voice command tap outs. Mindshare is not only a vendor; they are a relationship for our organization. Their staff is always willing to develop the product to support the needs of Public Safety. They are reliable,flexible, and  provide outstanding service. The Mindshare Console positions have proven to be reliable and everything that we had hoped for in a System that would support our multi-jurisdictional agency.” Gina Audritsh – Director – METCOM 9-1-1

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Logan County 911

Logan,WV

The Logan County 911 operates a Mission Critical County Dispatch Center, providing multi-agency Law Enforcement, Fire and EMS Users with vital County-wide communications. Working together, Mindshare provided the County with a System that not only accommodates their present needs but also provides the flexibility to expand and adjust to future circumstances as they are presented.

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Southeastern Pennsylvania Transportation Authority

Philadelphia, PA

After On-site meetings to fully understand Septa’s requirements, a Mind-share VoIP System consisting of 16 Operating Positions, each with unique log-in configuration / functionality capability was designed. Incorporated into the System were the Radio Channels & Frequencies and a complete SIP PBX application to accommodate the full compliment of telephone lines and features outlined in their requirements. As a major component recognizing the Mission-Critical nature of this System, the modular design of the VoIP Mindshare System and the lack of a Central Processor Unit and /or Central Server has minimized any “single point failure” danger. The loss of any indi-vidual component, including Operator Position will have little effect on the overall System itself. This new System not only accommodates Septa’s present needs but also provides the flexibility to expand and adjust to future circumstances as they are presented.

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Southeastern Pennsylvania Transportation Authority

Philadelphia, PA

After On-site meetings to fully understand Septa’s requirements, a Mind-share VoIP System consisting of 16 Operating Positions, each with unique log-in configuration / functionality capability was designed. Incorporated into the System were the Radio Channels & Frequencies and a complete SIP PBX application to accommodate the full compliment of telephone lines and features outlined in their requirements. As a major component recognizing the Mission-Critical nature of this System, the modular design of the VoIP Mindshare System and the lack of a Central Processor Unit and /or Central Server has minimized any “single point failure” danger. The loss of any indi-vidual component, including Operator Position will have little effect on the overall System itself. This new System not only accommodates Septa’s present needs but also provides the flexibility to expand and adjust to future circumstances as they are presented.

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Southeastern Pennsylvania Transportation Authority

Philadelphia, PA

After On-site meetings to fully understand Septa’s requirements, a Mind-share VoIP System consisting of 16 Operating Positions, each with unique log-in configuration / functionality capability was designed. Incorporated into the System were the Radio Channels & Frequencies and a complete SIP PBX application to accommodate the full compliment of telephone lines and features outlined in their requirements. As a major component recognizing the Mission-Critical nature of this System, the modular design of the VoIP Mindshare System and the lack of a Central Processor Unit and /or Central Server has minimized any “single point failure” danger. The loss of any indi-vidual component, including Operator Position will have little effect on the overall System itself. This new System not only accommodates Septa’s present needs but also provides the flexibility to expand and adjust to future circumstances as they are presented.

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University of Wisconsin Police Department

Madison, WI

In response to the requirements outlined, General Communications Inc., an Authorized Dealer of Mindshare, provided the University with a new Mindshare VoIP Dispatch Console System. This new System not only accommodates their present needs but also provides the flexibility to expand and adjust to future circumstances as they are presented. The initial System consisted of Operating Positions of Customizable Touch Screen Graphic User Interface, providing Interface capability with all of the required Radio Channels & Frequencies and their functionalities to include operability for all of the University requirements. Additional features such as Multi-Channel Rapid Recall Recording for both Telephone & Radio, Intercom and NTP Time Sync Interfaces were also provided as part of the Mindshare / General Communications Offering. With Mindshare’s completely VoIP design and the elimination of any need for a Central Server, the University has a virtually unlimited ability for expansion and modification in the years to come.

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Nevada Department of Wildlife

Nevada

The Nevada Department of Wildlife operates a Statewide Dispatch Center, providing multi
-agency Law Enforcement, and other agency users, with vital communications over more
than 115,000 square miles. The pre-existing, aging Orbacom Console system was in need of upgrading / replacement.
Control was needed for each of the agency’s 25 mountaintop radio repeaters as
well as an upgrade for the internal telephone answering capability.
In the third quarter of 2012, 4 Mindshare console positions were installed in the center,
replacing the Orbacom system. These were configured with 7 banks of radio channels,
providing control of each of the agency’s 25 mountaintop repeaters. Additionally, an IP
PBX providing full-featured SIP phone features was purchased and configured for the
system. Each console position was customized to provide access to a “phone tree” answering
system for the Operation Game Thief line, as well as instant access to calls and
voice mail messages for all of the other incoming lines. The customer was able to utilize
their existing analog logging recorder, while having the capability of eventual transitioning
to digital logging. All of this required no additional equipment or expenditures.

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Case Studies

Within these selected case studies, our customers share some of the problems we’ve solved for them and ways we’ve exceeded their expectations.

Downloads

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